At KB Aesthetic Supplies, we are dedicated to providing top-quality products and exceptional customer service. However, we understand that there may be instances where you need to return or request a refund for your purchase. Please review our refund and returns policy below.
Returns
You have 14 days from the date of delivery to request a return for any unused and unopened items.
- To initiate a return, please contact our customer service team at kbaestheticsupplies@gmail.com.
- Please provide your order number, the reason for the return, and any additional details.
- Once your return is approved, we will provide you with instructions on how to proceed.
- It is important to ensure that the items are securely packaged to prevent damage during return shipping.
Refunds
- Upon receiving your returned items, our team will inspect them for any damage or signs of use.
- If the items are in their original condition, we will process a refund for the purchase price, excluding any shipping charges.
- Refunds will be issued to the original payment method used during the purchase.
- Please note that it may take several business days for the refund to be reflected in your account.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at kbaestheticsupplies@gmail.com.
- Provide us with your order number, a description of the issue, and any relevant photos.
- We will assess the situation and, if necessary, arrange for a replacement or refund.
Exchanges
Currently, we do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
Return Shipping
- The cost of return shipping will be your responsibility, except in cases where the item received was damaged or defective.
- We recommend using a trackable shipping service to ensure that the returned items reach us safely.
Please note that the above policies apply specifically to purchases made directly through our website, kbaestheticsupplies.com. If you have purchased our products from a third-party retailer, please refer to their return and refund policies.
Delivery Policy
Fast and reliable delivery is a key aspect of our commitment to customer satisfaction at KB Aesthetic Supplies. We offer:
- Fast tracked delivery within 1-2 business days
- Saturday delivery (cut-off point Thursdays 6pm)
- Collection
Please note that this delivery policy is subject to change without prior notice.
Once you place an order, it becomes your responsibility to track the shipment. Upon order confirmation, we will provide you with the details of the courier, including a tracking number. If you encounter any difficulties or have questions regarding your delivery, we recommend contacting the courier directly. However, if you are unable to locate your tracking number or experience unresolved issues with the courier, please reach out to us at kbaestheticsupplies@gmail.com and our team will be happy to assist you.
Please be aware that you may be responsible for any customs fees or additional charges that may apply to your order.
Missing or Tracking of Goods
At KB Aesthetic Supplies, we value your business and appreciate your trust in us. We would like to remind you that once your order leaves our fulfilment centre, it becomes the temporary responsibility of the designated courier service, such as Royal Mail, DPD, or OCS Worldwide for international clients.
In the event that you are unable to locate your parcel, please keep in mind that it is your responsibility to track your item and determine its delivery status. In the majority of cases, the items in question have been delivered to a neighbouring address. It would be highly convenient for both you, our valued customers, and us as a small online business if you could, in the first instance, contact the respective courier, such as Royal Mail or the designated courier service. In the unlikely event that your items were lost by the courier or mail services, rest assured that we are insured to replace them.
